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Journey Mapping Webinar GW OHT July 2026Download

*This program is not offered by Centre for Resilience, Learning & Growth – it is led by a community partner. However, we wanted to share information about the program as it may benefit the communities we work with.

Who is this for?

Anyone interested in learning more about journey mapping and healthcare experiences.

Outcomes

By the end of this program, participants will be able to:

Describe journey mapping and persona development as methods for understanding care experiences.
Identify the kinds of data that can be collected to support journey mapping, including participant narratives, touchpoints, barriers, emotions, decisions, and supports.
Explain how interview or workshop data can be organized into a journey map.
Describe how patterns across multiple journeys can be synthesized into composite personas.
Consider how journey maps and personas can be used to communicate care experiences and identify opportunities for system improvement.

In Partnership With

Partner
 

The Guelph Wellington Ontario Health Team (OHT) is one of 58 Ontario Health Teams across the province. The GW OHT is a collaborative of local health and social care partners who are working to strengthen local services, making it easier for patients to navigate the system and transition between providers. The shared purpose of GW OHT partners is to “Advance integrated care through partnership and collaboration to improve the health of the population of Guelph Wellington.”

Cost
The Public

$Free

SJHCG Staff

$Free

Program Schedule Details

Start Date
Program Details
July 21, 2026
12:00 pm
Using Journey Mapping and Personas to Understand Care Experiences in Health Systems
Virtual - Zoom

July 21, 2026 from 12:00 p.m. – 1:00 p.m.